Last update : 17th of November 2025


1. Scope of application of the general terms of sale

BE ATHLETIK MONACO, a limited liability company governed by Monegasque law with a share capital of €15,790.00, whose registered office is located at c/o Monaco Tech, 4–6 avenue Albert II, zone F, 98000 Monaco, registered with the Trade and Industry Register under number 18S07778 (hereinafter “BE ATHLETIK”), specialises in providing solutions and services related to well-being and the improvement of sporting performance (excluding any activity falling within a regulated healthcare profession) via the internet or any other remote communication means, including all services related to the subscription to the mobile solution known as “Neomove”, or at any appropriate location made available for this purpose, excluding public areas (hereinafter collectively the “Services”, or individually a “Service”).

The main features of the Services are presented on the NEOMOVE website.

These General Terms and Conditions of Sale and their Annex 1 (hereinafter the “GTCS”) apply to any contractual relationship entered into between a client and BE ATHLETIK. Their purpose is to define the framework governing the Services sold and supplied by BE ATHLETIK and the rights and obligations arising therefrom, including the organisation of the legal relationship between BE ATHLETIK and the client. These GTCS apply to the exclusion of all other conditions, including those applicable to other commercial channels.

BE ATHLETIK may, at its sole discretion, amend the GTCS at any time. In the event of modification, the amended GTCS shall apply immediately to any Service order placed with BE ATHLETIK on the date of such modification.

Any Service order placed by a client with BE ATHLETIK implies the client’s unreserved acceptance of these GTCS. However, no special condition may prevail over these GTCS unless expressly accepted in writing by BE ATHLETIK. Any contrary condition invoked by the client, including any general purchasing conditions, shall be unenforceable against BE ATHLETIK in the absence of express acceptance, regardless of when such conditions may have been brought to its attention.

The client declares that they have full legal capacity to enter into an agreement with BE ATHLETIK under the conditions set out in these GTCS. The client is responsible for reviewing these GTCS prior to placing any order. The selection and purchase of a Service is the sole responsibility of the client.

Licence: means the right of access to the Service subscribed to by the Client from BE ATHLETIK. Each Licence corresponds to an individual right of use, valid for the contractual term. The Licence is technically materialised by the generation of an activation code for the User and an identifier for the Referent designated by the Client, depending on the selected method (self-managed via CMS or delegated management by BE ATHLETIK). Each Licence corresponds to an individual right of access to the Services, allowing the creation and activation of a User account on the Neomove Platform.

The final User activates their account in accordance with the Terms of Use (TOU) available on the Platform.

CMS (Client Management System): refers to the online interface made available to the Client by BE ATHLETIK to manage its company account, create and administer User Licences, access anonymised usage statistics and, where applicable, notify its intention not to renew.

2.        Acceptance of service Orders

BE ATHLETIK undertakes to use its best efforts to provide the Services and fulfil accepted orders.

BE ATHLETIK reserves the right to refuse to process any order that has been placed but not validly accepted, for any reason whatsoever, or to refuse to provide the Service to any person at any time at its sole discretion, particularly where the order is placed by a client whose previous order has been suspended or refused by BE ATHLETIK. BE ATHLETIK shall not be liable to the client or any third party for refusing to provide any Service.

2.1 Offline Orders

An offline order is deemed accepted by BE ATHLETIK only once BE ATHLETIK has returned to the client, by email, the commercial proposal, quote, or purchase order duly signed by both parties.

Any Service order implies the client’s unreserved acceptance of these GTCS.

Licences

Licences are invoiced in packs. The full amount of the selected pack is due upon ordering, whether or not the Licences are used.

The Client may, during the contract term, increase the number of subscribed Licences through an additional order. However, no reduction of the initial pack is permitted before the end of the contractual period.

Additional Services

The Client may also subscribe to additional services (such as webinars, conferences, customised materials, or any other option agreed between the Parties).

These services are invoiced separately, according to the rates in force on the date of the order or as set out in the commercial proposal.

Unless otherwise stipulated, such services are due in full at the time of order and are not subject to the rules applicable to Licences (duration, renewal, early termination).

2.2 Online Orders

Companies with fewer than twenty-five (25) employees may purchase Neomove Licences directly via the online store, up to a limit of twenty-five (25) active Licences per Client.

Licences are invoiced individually based on the number subscribed.

The full order amount is due upon online validation, whether or not the Licences are used.

Prices and Payment Terms

The prices of the Services offered by BE ATHLETIK are those in force on the date the client places the order.

In accordance with these GTCS, BE ATHLETIK reserves the right to modify Service prices at any time. However, BE ATHLETIK undertakes to invoice the Services ordered at the prices indicated at the time of acceptance of the order.

Prices are stated in euros (€), excluding and including taxes. Prices include VAT at the applicable rate in the Principality of Monaco at the invoicing date, where relevant.

An invoice is issued by BE ATHLETIK and provided to the client upon delivery of the ordered Services.

For practical purposes, Licences and additional services may be grouped on the same invoice, provided each remains subject to its own contractual rules.

Payment may be made by credit card or bank transfer.

Credit card payments are processed exclusively via the secure Sogecommerce solution (Crédit Agricole), using the 3D Secure protocol and complying with PCI-DSS standards.

BE ATHLETIK does not retain any banking data.

• Single annual payment: payable within ten (10) days from the invoice date.

• Instalment payment (online store): twelve (12) monthly instalments. Each instalment must be paid by its due date without extension.

• Instalment payment (offline): twelve (12) monthly instalments or four (4) quarterly instalments. Each instalment must be paid by its due date without extension.

Instalment facilities do not modify the Client’s binding annual commitment. Any contractual year commenced is due in full.

In the event of early termination of an offline contract, the Client remains liable for fifty percent (50%) of the amount corresponding to the unused portion of the contractual year.

Additional services are due in full at the time of order and are not subject to the duration or renewal rules applicable to Licences.

Prices are firm and non-revisable during the contract term, except in case of express renegotiation at renewal.

Any discount or rebate granted by BE ATHLETIK shall be applied at the time the order is recorded.

No discount shall be granted for early payment.

Promotional Offers and Partner Codes

Promotional offers, discounts and partner codes applicable to the Neomove online store are valid only for the initial contractual period, unless expressly stated otherwise.

After this period, renewal is automatic at the standard rate in force on the renewal date, unless terminated in accordance with Article 8.

Promotional codes are personal, non-cumulative, non-transferable and may not give rise to any refund or monetary compensation.

3.        Late payment

By express agreement, any failure or delay in payment of any amount owed by the client to BE ATHLETIK shall result in:

(i) immediate payment of all outstanding amounts, regardless of their initial due date, without any formality or prior notice;
(ii) payment by the client of late penalties at the statutory interest rate in force (updated according to applicable regulations) plus six (6) percentage points; and
(iii) payment of compensation corresponding to the actual recovery costs incurred by BE ATHLETIK.

Furthermore, in the event of non-payment (full or partial), forty-eight (48) hours after an unsuccessful formal notice sent by any means, the order shall be terminated or the provision of Services suspended automatically at the discretion of BE ATHLETIK, without prejudice to any other damages BE ATHLETIK may seek.

4.        Provision of services

Services are provided to the Client under the conditions set out below:

5.1 Licences and Platform Access

Licences enabling access to Neomove Services are materialised by generating user identifiers and/or activation codes, depending on the selected option:

• Self-managed CMS: the Client receives an activation link by email to access its CMS. The subscription begins on receipt of this email. The Client is solely responsible for generating and distributing identifiers to Users.

• Delegated management by BE ATHLETIK: at the Client’s express request, BE ATHLETIK generates and sends identifiers to final Users on behalf of the Client. In this case, the subscription begins upon the effective transmission of identifiers to Users.

Each User must activate their access by following the instructions in the welcome email (password creation, acceptance of the TOU and Privacy Policy). Identifiers are strictly personal and non-transferable.

5.2 Additional Services

Additional services (webinars, conferences, customised materials, or any other agreed option) are delivered according to the dates and conditions set out in the commercial proposal.

5.3 Delivery Deadlines

Delivery deadlines provided at the time of order are indicative and not guaranteed.

Consequently, any delay in the provision of Services shall not entitle the client to damages, cancellation, or reimbursement.

5.4 Performance and Due Amounts

Services include:

• one-off services (webinars, training sessions, conferences, specific support), and

• continuous services (Neomove Licences giving access to the Platform).

Unless otherwise stipulated, one-off services are invoiced upon order and deemed performed and payable in full once delivered, regardless of their actual use by the Client or its staff.

Continuous services, including Neomove Licences, are deemed activated and payable once access is effectively provided to the Client, regardless of actual use by final Users.

5.        Limitation of liability and absence of medical advice

The choice and purchase of Services by the client are made under their sole responsibility. Consequently, the total or partial impossibility of using any Service for any reason cannot give rise to any compensation, refund, or liability claim against BE ATHLETIK.

BE ATHLETIK shall not be liable for any damage or harm resulting from misuse of the Services or in the event of force majeure, including any malfunction, disruption, suspension or interruption of communication networks or the Internet.

The client expressly acknowledges that the Services do not contain medical advice and are not intended to complete, replace or substitute any information, advice or consultation provided by a healthcare professional.

The client is responsible for consulting a healthcare professional before any physical or sporting activity.

The Services must never be interpreted as constituting or replacing medical advice, discouraging the client from consulting a doctor, or being used to establish, confirm or refute any diagnosis.

The client assumes all risks associated with physical or sporting activity and accepts full and exclusive responsibility for the use of the Services and any resulting physical or moral harm, with no recourse against BE ATHLETIK.

In case of medical history, pregnancy or breastfeeding, consulting a doctor is strongly recommended.

5 bis.        Limitation of liability and absence of medical advice

BE ATHLETIK guarantees that the digital Services supplied conform to the contract and agreed specifications.

In the event of a proven lack of conformity, the Client may request that the Services be brought into conformity within a reasonable time and at no cost. Failing this, the Client may obtain:

• a proportional price reduction, or

• termination of the contract under applicable legal conditions.

This statutory warranty applies:

• where the applicable law imposes a legal conformity warranty, particularly for consumer Clients pursuant to the French Consumer Code (Articles L.224-25-12 et seq.) or any equivalent Monegasque or European regulation;

• to professional Clients as a contractual obligation of conformity.

This statutory warranty applies independently of any commercial warranty.

It does not cover delivery times, which are governed by Article 5 of the GTCS.

6.    Processing of personal information

In connection with the provision of Services, the client acknowledges that BE ATHLETIK may collect and process certain personal information relating to the client, including name, first name, telephone number, address and email address (“Personal Information”).

All collection, processing, storage, generation and transmission of Personal Information are governed by BE ATHLETIK’s Privacy Policy, which forms an integral part of these GTCS.

Both Parties shall comply with their obligations under applicable personal data protection laws, including the GDPR and/or Monegasque Law No. 1.165 of 23 December 1993 on personal data protection.

Clients and users have rights of access, rectification, deletion, restriction and objection, as well as rights regarding the retention, erasure or communication of their Personal Information.

Requests may be submitted by email to legal@neomove.app or by post to the address indicated at the beginning of the GTCS.

Complaints may also be addressed in writing to the same email.

6 bis.    Processing of personal information

In accordance with Sovereign Ordinance No. 8.089 of 17 June 2020 implementing EU Directive 2013/11/EU, the Client is informed that, in the event of an unresolved dispute following a prior complaint, they may refer the matter free of charge to a competent mediation mechanism for domestic or cross-border consumer disputes.

7.        Duration and termination

The GTCS take effect upon acceptance of the order and remain in force for the duration of the contract.

8.1 Renewal

Unless expressly agreed otherwise, contracts are concluded for an initial period of one (1) year.

They are then tacitly renewed for an identical duration unless terminated at least one (1) month before the end of the contractual period:

• by post addressed to BE ATHLETIK MONACO,

• by email to legal@neomove.app (for offline orders),

• or directly via the Neomove CMS (for online orders).

Any exception must be expressly agreed in writing.

8.2 Early Termination

• Offline orders: in the event of early termination, the client remains liable for fifty percent (50%) of the amount corresponding to the unused portion of the year.

• Online orders: no early termination is possible.

8.3 Termination for Breach

BE ATHLETIK may terminate any contract or order immediately, notably in the event of the client's breach of any obligation, including non-payment.

8.4 Effects of Termination

CMS and Service access is deactivated. Upon request, BE ATHLETIK may provide an export of data strictly necessary for contractual management.

Confidentiality, payment, liability and intellectual property clauses survive termination.

9.        Intellectual property

The content of the neomove.app website, the Neomove application, the CMS and the Company Dashboard are the exclusive property of BE ATHLETIK and its partners and protected by Monegasque and international intellectual property laws.

BE ATHLETIK retains full ownership of all rights related to the Services, including know-how, copyrights, database rights, trademarks, logos, trade names and other intellectual property rights.

“NEOMOVE” and “BE ATHLETIK” and associated logos are protected trademarks. Any unauthorised reproduction or use is strictly prohibited.

No intellectual property rights are transferred to the Client. The Client only receives a right of access to the Services in accordance with the contract.

Any unauthorised reproduction, representation, adaptation, translation, distribution or communication of the Services or documentation is strictly prohibited and may constitute infringement.

10.    Applicable law and jurisdiction

These GTS and the operations resulting from them, including the provision of any Service by BE ATHLETIK for the benefit of a customer are governed by and subject to the law in force in the Principality of Monaco.

All disputes to which the present GTS may give rise, concerning their validity, interpretation, execution, termination, consequences, and consequences and which could not be resolved between BE ATHLETIK and the customer, shall be subject to the exclusive jurisdiction of the courts of the Principality of Monaco.

Schedule 1 - Frequently Asked Questions

1 Registration and conclusion of the contract

In this section we explain how the user registers with Neomove and when your contract with us and these terms come into effect.  

1.1

In order to use Neomove, each User must create a personal and unique account, which is non-transferable and cannot be accessed by third parties.

1.2

The User may register via the Neomove application (iOS and Android) using an activation code provided by the Client or by BE ATHLETIK.
During registration, the User creates a personal account by entering their first name, last name, date of birth, an email address of their choice and a password of their choice.
The User must accept the present Terms of Use and the Privacy Policy before finalising the creation of their account.

2 Purchase of licences and activation codes

Neomove Services are paid services and are accessible only on the basis of an annual subscription.

The subscription term starts from:

• in case of self-management by the Client: the date on which the Client receives the CMS access email, enabling it to generate and distribute identifiers to Users;

• in case of delegated management by BE ATHLETIK: the date on which BE ATHLETIK effectively transmits the identifiers to the Users, acting on behalf of the Client.

The Neomove application can be downloaded free of charge from app stores (iOS and Android).
A Neomove activation code and/or an identifier generated via the CMS is required to access the Services.

2.1 Offline Purchase (Licence Packs)

Companies, mutual insurers, insurance companies or health insurance funds (hereinafter the “Contracting Partners”) may purchase licence packs for a contractual term of one (1) year, renewable by tacit renewal, unless terminated in accordance with Article 8 of the GTCS.

Licences are invoiced in packs, irrespective of their actual use.

The Client may, during the term of the contract, increase the number of Licences subscribed by placing an additional order.
However, no reduction of the initial pack is possible before the end of the contractual period.

2.2 Online Purchase (Companies with Fewer than 25 Employees)

Companies with fewer than twenty-five (25) employees may subscribe to a Neomove plan directly via the Neomove online store.

The subscription is concluded for a fixed annual term, with payment either in full upfront or via monthly instalments.

The Client may notify its intention not to renew via its CMS no later than one (1) month before the end of the contractual period.

No early termination is possible in this context.

2.3 Distribution of Activation Codes to Users

The Client has two options for generating and distributing User identifiers:

• Self-managed: the Client generates and distributes identifiers itself via its CMS.

• Delegated management: at the Client’s express request, BE ATHLETIK generates and sends identifiers to the final Users on its behalf.

In this case, BE ATHLETIK acts solely as a technical processor and cannot be held liable for the accuracy of data provided by the Client.

Identifiers are strictly personal and non-transferable.

The validity of a Neomove activation code is linked to the duration of the contract subscribed by the Client. In the event of non-renewal or termination of the contract, the corresponding access is deactivated.

2.4 Special Cases of Acquisition via a Third Party

Licences may be purchased:

• by an employer, for the benefit of its employees, as part of its health or workplace quality-of-life policy;

• by an insurance company, mutual insurer or health insurance fund, for the benefit of its members or insured parties.

In such cases, Users receive their Neomove activation code free of charge from their employer, their insurer, or, where appropriate, directly from BE ATHLETIK acting on their behalf.

Users do not make any direct purchase and are not parties to the contract between BE ATHLETIK and the Contracting Partner.

3 Right of cancellation

This section includes important details about your right to cancel in the case of Neomove services.

3.1 Principle

Neomove Service orders are firm and final once accepted by BE ATHLETIK, unless expressly agreed otherwise between the Parties.

Any cancellation request submitted by the Client after acceptance may only be considered at the sole discretion of BE ATHLETIK.

3.2 Commercial Tolerance

As a purely commercial gesture, BE ATHLETIK may, at its sole discretion, accept a cancellation request submitted in writing within a maximum of fourteen (14) days from the order date, provided that the provision of Services has not yet started.

If the request is accepted, BE ATHLETIK will, where applicable, refund the amounts paid, after deduction of any costs already incurred.

3.3 No Statutory Right of Withdrawal

Neomove Services are intended exclusively for professional Clients.

As a result, the statutory right of withdrawal provided for in the Consumer Code does not apply to contracts concluded between BE ATHLETIK and its Clients.

3.4 Contact Address for Any Cancellation Request or Complaint

Any cancellation request, complaint or correspondence relating to the performance of the contract must be addressed to:

BE ATHLETIK MONACO
MonacoTech – 4–6 avenue Albert II, zone F, 98000 Monaco
Email: legal@neomove.app

3.5 Model Cancellation Notice

(For information purposes only)

I, the undersigned [Client Name],
hereby inform BE ATHLETIK of my request to cancel order no. [reference],
concluded on [date].
Date: ……………………
Signature: ……………………

4 Access to minors

4.1

If the User is not of legal age, or must otherwise be represented by a third party for legal purposes, the User must obtain the prior consent of their legal representative before using the Neomove Services and application.

4.2

The consent form template for the use of Neomove by minors must be sent by email to legal@neomove.app or by post to:
Be Athletik Monaco, c/o Monaco Tech, 4-6 avenue Albert II, zone F, 98000 Monaco, Monaco.

5 Termination

This section explains how you may terminate the contract and what happens to your data and your Users’ data at the time of termination. It also sets out the cases in which we are entitled to terminate the contract.

Termination conditions are governed by Article 8 of the GTCS.
End-of-contract provisions differ depending on the purchase method (offline vs online).

5.1 Duration and Renewal

Neomove contracts are concluded for an initial term of one (1) year.

They are automatically renewed for the same duration unless a party notifies its intention not to renew at least one (1) month before the expiry date:

• by registered letter with acknowledgment of receipt or by email for offline orders;

• directly via the CMS for online orders.

5.2 Early Termination

• For offline orders:
  The Client may terminate the contract before its term, subject to payment of fifty percent (50%) of the amount corresponding to the unused portion of the contractual year.
  No refund shall be made in case of partial or total non-use of subscribed licences.

• For online orders (companies with fewer than 25 employees):
  The subscription is binding for the contractual term.
  No early termination is possible, except in case of material breach by BE ATHLETIK, duly established.

5.3 Termination by BE ATHLETIK

BE ATHLETIK may terminate the contract automatically, without compensation, in the event of a material breach by the Client, notably in case of non-payment, breach of contractual obligations or misuse of the Services.

5.4 Effects of Termination

Upon the contract end date, access to the CMS and Services is deactivated.

User accounts are deleted within the time limits set out in the Privacy Policy.

The Client may request an export of its contractual data before this date.

5.5 Withdrawal

Where a statutory right of withdrawal applies (consumer clients), it is exercised in accordance with Article 3 of these GTCS.

The French version of all legal documents (GTU, GTC, Privacy Policy, Legal Notice) will be deemed authentic. The English version is presented for information purposes only.