FAQ
Everything you want to know about Neomove
How can we help you?
We understand that choosing the right partner for your business is an important decision.
-
The presence of coaches or physiotherapists online or on site is a great asset but it represents an impossible cost for many companies.
A mobile application on the other hand is the most flexible and technically reliable tool, but also the most financially accessible.
Flexible, because it allows companies in all sectors to provide a prevention solution that can be used in all workplaces and/or at home, without sensors or additional analysis equipment.
Technically reliable because our algorithm analyzes angles with precision to the hundredth of a degree, a precision impossible for the human eye.
Financially accessible. Our choice is to offer an effective solution to all business leaders wishing to invest in their health and that of their employees, whether they are self-employed or CEO of a multinational.
-
We focus on movement as a tool to prevent the onset of MSDs and to combat pain.
One of the major risks of MSDs is to see the person become locked in a vicious circle of kinesiophobia:
1. When people are in pain they tend to move less
2. Because they move less, their body “stiffens”
3. When they start moving again, they have even more pain
4. They end up restricting their movements to the point of no longer being able to work or live normally.
Neomove is designed to:
Detect postural and motor factors likely to lead to the appearance of tension, pain then TMS and offer the user preventive and corrective exercises
Help getting back into movement when pain sets in
Maintaining healthy movements requires little time but regularity.
Neomove encourages regularity and gives the user the power to take back control of their body.
Our Move test is simple to perform. The user obtains clear explanations on his strengths and weaknesses (posture and movement), which allows him to make sense of what he is experiencing and therefore to begin the first stage of his approach.
The Move Sessions are short, adapted for each practice time to the needs assessed during the Move Test but also to the fatigue and motivation of the user at the “T” moment, and can be carried out with or without equipment. The motor skills learned during Move Sessions are integrated unconsciously by the brain, which allows it to adapt to daily situations without the person needing to think about it.
The user's regularity is rewarded by their progress but also by rewards points that they can spend or give to charities (a great CSR opportunity for your company)
Everybody wins.
-
The employer cannot access the data of its employees. The Move Test, practice time and Move Index statistics presented in the profile > statistics screen are only accessible to the user.
Anonymized data may be offered to the employer in the future to enable them to manage their prevention approach with greater visibility.
Neomove is also GDPR compliant. You can access our full data protection policy in our privacy policy page.
-
Neomove is an application developed by Be Athletik Monaco SARL. As its name suggests, be Athletik is located in the principality of Monaco, which strictly regulates data protection.
Identification data makes it possible to personalize access to content for each user in a private manner and the statistical data is anonymized. All data in transit is encrypted and stored in Europe.
Our app was approved even before its creation by the CCIN (the Monegasque equivalent to the French CNIL). Our privacy policy is regularly updated to take into account changes in regulations and application functionalities.
Among the CCIN's requirements was this important one: justify the collection of data with a precise use for the application.
In other words it means that what we ask of the user is strictly necessary for their progress.
-
We usually say that Neomove is the easiest first step in the prevention of MSDs.
Neomove does not require any testing or adaptation period in the company. It does not require any modification to the organization of work (apart from the recommendation of active breaks which are strongly recommended in all cases if you wish to preserve the health of your employees).
The application focuses on your employees’ movement quality through easy to practice Movement Sessions and therefore combines perfectly with other solutions already in place; from the purchase of ergonomic equipment to the implementation of company sports’ sessions.
-
“Gestures and postures” training offers a standardized approach per workstation.
This faces two restrictions:
There is no perfect posture.
Posture is a dynamic element, impossible to control consciously.
Neomove relieves the users of the guilt of “not having the right posture” and offers them instead the opportunity to concentrate with complete confidence on their work and leisure activities, knowing that their body and brain have integrated the necessary skills to adapt healthily to the constraints of everyday life.
-
We firmly believe in the benefits of sport on physical and mental health. The founding team of Neomove is made up of amateur and competitive athletes.
That being said, we also know that many people do not identify with sport. That’s their right.
Rather than making these people feel guilty or leaving them without options, Neomove constitutes an alternative physical activity accessible to all and oriented towards a health necessity: aging well, namely remaining efficient in one's work and taking pleasure in his private life.
What of people already practicing sports? The Move Sessions will provide essential additional motor skills for athletes seeking healthy and efficient performance.
-
Workstation ergonomics is a material adaptation external to the user: a chair, a desk, a mouse, a production line, an exoskeleton…
It provides additional comfort to your employees and therefore contributes to the reduction of MSDs.
Neomove could be seen as ergonomics for the human body.
We give the user's brain and body all the necessary skills for it to function optimally both in standard situations (standard activity at the workstation) and unforeseen circumstances (slip, fall, etc.).
Please do not hesitate to contact us if our FAQ does not answer your questions!
Dear user, we’re glad to see you here.
This FAQ should give you the answers you need!
-
Did you know that you can access the FAQ directly on you Neomove App?
Go to your profile screen
Click on the settings wheel in the top-right corner
Click on support
Profile
-
To change your password, on the app, go to your Profile, click on the Settings icon, then select Account. Click Edit.
Enter your current password and your new password. Confirm the password, then click on "Confirm".
-
If you are still logged in:
Go to your Profile, click on the Settings icon and on "Log out" (you will return to the home screen)
Click on Connect, then on Forgot password.
Enter the email address associated with your neomove account (your professional address) and click on Confirm
Go to your inbox and follow the instructions received by email (please remember to check your spam)
If you are logged out:
Click on Connect, then on Forgot password.
Enter the email address associated with your neomove account (your professional address) and click on Confirm
Go to your inbox and follow the instructions received by email (please remember to check your spam)
-
Go to your Profile and click on My coach.
Follow the instructions
You don't need to register with Ready Player Me to personalise your avatar.
-
The neomove application is available in French and English. The application will always launch in your phone's native language.
If you wish to manually change the app language, go to your Profile, click on the Settings icon, then Languages.
-
At neomove we value your privacy. All the information you give us is used to improve the quality of your experience. It is never shared or sold. To learn more about our practices, consult our privacy policy.
-
To delete your account, if your app is still installed:
ON the app, go to your Profile.
Click on the Settings icon, then on Account.
Click on "Delete account” . A screen will open asking you to confirm your deletion request.
Enter your password to confirm the deletion.
We will inform you by email within 30 days that your request has been processed.
PLEASE NOTE: Once this email has been sent, all your data will be permanently deleted and you will lose all your rewards and progress statistics. If you change your mind, contact us as soon as possible here or at any contact details given by your company.
If you wish to delete your account but can not access to the app anymore, contact us at: legal@neomove.app
-
At neomove we favour regularity over intensity, because healthy movement is built over time.
Moving a little on a steady basis can be your best way to remain healthy.
This is why you will be rewarded at the end of each Movement Session or Conscious Breathing Session, within the limit of one Session of each per day.
You didn’t finish your Movement Session?
You have 24 hours to complete it and get your points!
We regularly add Bonus Rewards. Make sure your notifications are turned on to learn all about them!
-
On the app, go to your Profile, then click on Rewards.
Search and select the partner with whom you would like to receive a reward.
Click on Get my discount code or Support, if you chose an association.
A voucher will automatically be issued on the app and sent to you by email.
If your voucher doesn’t work, contact us. We will make sure to get back to you within 48 hours.
-
Your Rewards have no expiry date.
The longer you practise, the more you earn!
-
You represent a company and wish to join neomove's Rewards partners? Let's talk!
Rewards
Movement Test
-
The Move Test takes about three minutes and is valid for a full month.
With practice, you'll do it faster each time.
-
Neomove will invite you to do a new one every month to track your progress and fully update your sessions.
You can undergo the Movement Test within the month. If you are retaking the test it is that either you feel the previous test was not taken in the best conditions, or because you want to see your progress earlier then the scheduled test.
To undergo the Movement Test, go to the Homepage and click on Retake test.
-
The Movement Test determines your ability to move without compensation.
It takes into account your posture, pain points, motivation and energy levels, in order to provide you with exercises tailored to your specific needs.
It helps you achieve postural balance and pain prevention, through movement.
You feel confident with your body and enjoy taking on new activities.
Movement Session
-
We don't have any, because everyone has their own pace.
Your progress and your well-being are the only things that should motivate you to practice in the most regular and fairest way for you.
-
There are no rules. It all depends on your motivation, and your available time. 10min is better than nothing at all!
10 min would be the recommended time for a warm-up at the workstation.
In the end, anything's possible and good for your health!
-
Feel free to follow the avatar, go faster or slower, depending on how you feel.
For each exercise you have:
15s to get ready
25s of practice
You can press pause if you need more time getting ready!
-
To switch your screen to landscape view (full screen), click on the open square icon.
You also have three different camera angles so you can observe the movements from all angles. Click on the “360” icon during your Movement Session to change them.
-
When completing your first Movement Test you were asked to choose a background.
This background can be changed as many times as you like.
Simply click on Background when starting a new Movement Session.
We are adding new backgrounds on a regular basis, check them out!
-
That's a very good question!
Movement Sessions proceed in stages, respecting your physiology and motor development.
Warm-up and cool-down protocols are built into the Sessions.
-
You have 24 hours to complete your Movement Session.
If you authorised the push notifications, you will receive one reminding you to complete your Session.
After 24h a new Session will be generated. Don’t worry, it happens!
-
If you're tired, neomove reduces the intensity of the exercises. This prevents you from stopping along the way (let's face it, it's happened to all of us at some point), and helps boost your motivation and satisfaction!
On the other hand, if you're in great shape, neomove gives you the chance to fulfil your potential for the day!
-
At the start of each Movement Session we give you the opportunity to choose the equipment available to you.
More equipment simply equals to more possibilities.
Do as much or as little as you can, within your budget. We’ve got you covered with hundreds of exercises without any equipment.
Our only recommendation is that you use a sports mat or yoga mat. You can find them at very affordable prices.
-
Once you have completed the Movement Level, you can use neomove. The Movement Level takes into account the painful areas that you tell us about and avoids putting them under stress.
Neomove does not replace a medical diagnosis. For any pain, we always recommend seeking medical advice beforehand.
You will find all our recommendations in our General Terms and Conditions.